Privacy Policy

When you submit a service request, we collect:

• Your name
• Your email address and phone number
• The service you need and the details you give us about it
• Anything else you choose to include in your message

We generate a reference number for each request. If you contact us by email, phone or WhatsApp, we keep the details you send us. We do not collect payment card details through this website.

We use your information to:

• Respond to your request and carry out the service
• Send you confirmation and follow-up emails about your request
• Keep records of work done, for support and warranty purposes
• Meet our legal, tax and accounting obligations
• Maintain the security of the website and improve our services

We do not sell your personal data, and we do not use it for third-party advertising.

We process your data because it is necessary to respond to your request or provide the service you asked for, because the law requires it, or because it serves our legitimate interest in running and securing our business, provided that interest does not override your rights. Where we rely on your consent, you may withdraw it at any time.

We share personal data only with service providers that help us run the website and our business, such as hosting, database and email delivery providers. They may process your data only on our instructions. We may also disclose information where a court, regulator or law enforcement body lawfully requires it.

Some of these providers operate outside Nigeria. Where your data is transferred abroad, we use providers that apply appropriate safeguards.

This website does not use advertising cookies. Our hosting provider may keep standard server logs, including IP address, browser type and the pages requested, for security and performance purposes.

We keep your service request details for as long as the request is active and for a reasonable period afterwards for support and record keeping, unless the law requires us to keep them longer. After that, we delete or anonymise them.

We protect your information with encrypted connections (HTTPS), restricted database access and access controls on our accounts. No system is completely secure. If a breach affecting your personal data occurs, we will notify you and the Nigeria Data Protection Commission where the law requires.

Under the Nigeria Data Protection Act 2023, you have the right to:

• Ask what personal data we hold about you and request a copy
• Ask us to correct inaccurate or incomplete data
• Ask us to delete your data, or restrict how we use it
• Object to certain types of processing
• Receive your data in a portable format
• Withdraw your consent at any time
• Lodge a complaint with the Nigeria Data Protection Commission (ndpc.gov.ng)

To exercise any of these rights, contact us using the details below. We will respond within the time the law requires.

Our services are not directed at anyone under 18, and we do not knowingly collect personal data from children. If you believe a child has sent us their information, contact us and we will delete it.

This website may link to third-party services, such as WhatsApp. Their own privacy policies apply once you leave our site, and we are not responsible for their practices.

We may update this policy from time to time. The effective date at the top shows when it was last revised. Continued use of the website after a change means you accept the updated policy.

Email: support@chiboytechnologies.com